Fever, Cough or Sore Throat?

Online Medical Correspondence

• eDocAmerica is an online health and wellness service that provides 24/7 unlimited access to physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors and eye doctors for routine medical questions and information. You are able to ask what you want, when you want, and always get personal answers.
• You are able to avoid spending unnecessary time waiting in a doctor's office for routine health issues that could have been easily addressed through a simple online exchange with a medical professional.
• You will also receive access to a 3D Health Encyclopedia with over 300 topics and conditions, Health Risk Assessments and weekly health tips, delivered straight to your email.

EDOC

Medical Advocacy

Health Advocate, the nation's leading health advocacy company, helps you navigate the health care and health insurance systems. Health Advocate offers a range of comprehensive services to help members with clinical and administrative issues involving their medical, hospital, dental, pharmacy and other health care needs — saving you time and worry.

How Health Advocate Helps:

• Find the best doctors, hospitals and dentists, and schedule appointments with providers.
• Answer questions about test results, treatments and medications
• Assist in the transfer of medical records, X-rays and lab results
• Locate and research the newest treatments for a medical condition
• Help resolve insurance claims and assist with negotiating billing and payment arrangements, and related administrative issues

Please note that this service is unlimited and there is no charge when a member calls for assistance.

HLAD

24/7 Nurse Access

Health Advocate's NurseLine gives you unlimited access to registered nurses for trusted information and support anytime, especially when you can't reach a doctor. If you need help understanding a medical condition or treatment, or have a question about symptoms or medications, you can call Health Advocate's NurseLine anytime, 24/7.

Health Advocate's registered nurses can:

• Provide information on a variety of health topics
• Answer questions about symptoms and medications
• Explain medical conditions and treatments
• Offer simple, at-home treatments for non-urgent issues
• Direct you to the nearest urgent care center or ER
• Provide support in getting the most from doctor visits
• Help you make more informed decisions
• And much more!

HANL - 03/17/15

Expert Second Opinion

• PinnacleCare members will receive confirmation on diagnoses, expert second opinions, appointments with top specialists and guidance on appropriate treatment options
• Members are provided with customized reports identifying top local, regional or national specialists and facilitation of appointments with top specialists and centers of excellence
• Members have access to virtual consultations for a second medical opinion
• PinnacleCare will help in gathering, organizing and forwarding of key medical records

PNCL