DialCare Urgent Care

• Where can I sign up for DialCare Urgent Care?

  Simply register online or call (855) 335-2255 to create and register your account.

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• How do I use DialCare Urgent Care?

  After you sign up, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.

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• When should I use DialCare Urgent Care?

  Urgent Care can be used for non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections. It can also be used if your doctor is closed or you live far from them. If you are experiencing a medical emergency, call 911.

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• How much do phone and video consultations cost?

  Check with your specific plan for details.

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• Can I use DialCare Urgent Care while I'm on the go?

  Absolutely! DialCare Urgent Care is available while you're traveling within the United States.

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• Are prescriptions guaranteed?

  No, prescriptions are not guaranteed, and are written at the discretion of your doctor. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

DialCare Virtual Primary Care

• When should I use Virtual Primary Care?

  Virtual Primary Care is your dedicated primary care physician for yearly checkups and ongoing care for conditions like hypertension, diabetes, etc., or if you're feeling ill. When you're instructed by another physician to "follow up with your doctor," this is who they're referring you to.

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• Does DialCare Virtual Primary Care include pediatric care?

  Not at this time. DialCare Virtual Primary Care physicians treat members 18 years of age and older.

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• What type of equipment do I need for a DialCare Virtual Primary Care visit?

  You can access care on any device with a camera and internet connection through a web browser or through our proprietary mobile app.

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• When can I schedule my appointment?

  Appointments are available 8 a.m. to 8 p.m. seven days a week, excluding holidays. You may request an appointment through your online account over the internet, on our proprietary mobile app or over the phone.

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• Will I continue to meet with the same provider?

  You'll see the same provider on a consistent basis to have continuity of care. If you wish to switch to a different provider, your request can be accommodated.

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• How secure is the communication line, and who retains my medical records?

  Confidentiality is very important to DialCare, and we adhere strictly to all national and local medical privacy laws, including HIPAA. All stored medical records are kept in a secure environment, and DialCare does not share information with anyone without the patient's specific permission, unless required by law.

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• Who can sign up for DialCare Virtual Primary Care?

  You can sign up for Virtual Primary Care if you are 18 or older and a resident in any of the 50 states or the District of Columbia.

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• How to Register

  Register online or call (855) 335-2255 to create and register your account.

DialCare Therapy

• Where can I sign up for DialCare Therapy?

  Simply register online or call (855) 335-2255 to create and register your account.

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• How do I use DialCare Therapy?

  Members can access their account 24/7, but appointments will be held between 7 a.m. to 10 p.m seven days a week ONLINE, over the PHONE or through our DialCare mobile app. Each appointment is scheduled for 30 minutes.

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• What conditions can DialCare Therapy help with?

  Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.

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• Can DialCare Therapy help with emergency crisis situations?

  If you are in a crisis situation, please call or text the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) at 988 for help.

  If a member calls DialCare Therapy during a crisis situation, we will stay on the line and transfer the member to the 988 Suicide & Crisis Lifeline for further help.

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• How much does DialCare Therapy cost?

  Check with your specific plan for details.

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• Are prescriptions part of DialCare Therapy?

  No, prescriptions are not part of the DialCare Therapy plan.

DialCare Psychiatry

• Should I use DialCare if I am in immediate danger of self-harm?

  If you are in immediate danger of self-harm, call 988.

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• When can I schedule my appointment?

  Appointments are available 8 a.m. to 8 p.m. seven days a week, excluding holidays. You may request an appointment through your online account over the internet, on our proprietary mobile app or over the phone.

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• How secure is the communication line, and who retains my medical records?

  Confidentiality is very important to DialCare, and we adhere strictly to all national and local medical privacy laws, including HIPAA and FERPA. All stored medical records are kept in a secure environment, and DialCare does not share information with anyone without the patient's specific permission, unless required by law.

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• What type of equipment do I need for a Behavioral Health visit?

  You can access care on any device with a camera and internet connection through a web browser or through our proprietary mobile app.

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• How do I manage my prescriptions through DialCare?

  Your provider will be able to access your medical history and existing prescriptions before your appointment. Prescriptions will be sent immediately to a pharmacy of your choice for convenient pickup. Psychiatrists prescribe from a limited formulary. Psychiatrists do not prescribe DEA-controlled substances. Prescriptions are not guaranteed.

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• Will I continue to meet with the same provider?

  You'll see the same provider on a consistent basis to have continuity of care. If you wish to switch to a different provider, your request can be accommodated.

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• Who can use DialCare Psychiatry?

  The DialCare Psychiatry program is available to members 14 or older.

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• How to Register

  Register online or call (855) 335-2255 to create and register your account.

DialCare Teledentistry

• Teledentistry Overview

  Teledentistry gives you 24/7 access to dentists in your state, even on holidays or while you're traveling. You can consult with these dentists for common dental issues such as broken, chipped, sensitive or misaligned teeth. When medically appropriate, teledentists can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience.

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• Where can I sign up for DialCare Teledentistry?

  Simply register online or call (855) 335-2255 to create and register your account.

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• How do I use DialCare Teledentistry?

  After you sign up and provide your dental history, you can request a consult 24/7 all year, including holidays, ONLINE, over the PHONE or through our DialCare mobile app.

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• When should I use teledentistry?

  While teledentistry can be used for a myriad of non-emergency dental issues, it is not to be used for emergency situations. If you are experiencing a medical emergency, call 911.

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• How much do teledentistry consultations cost?

  Check with your specific plan for details.

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• Can I use teledentistry while I'm on the go?

  Absolutely! Teledentistry is available while you're traveling anywhere within the United States.

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• Are prescriptions guaranteed?

  No, prescriptions are not guaranteed, and are written at the discretion of your dentist. There are no prescriptions available for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

DialCare Virtual Vet

• Where can I sign up for DialCare Virtual Vet?

  Simply register online or call (855) 335-2255 to create and register your account.

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• When should I use DialCare Virtual Vet?

  Virtual Vet is used for obtaining advice and guidance on pet parenting, quality of life, an ongoing illness or answers about preventive medicine.

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• Can Virtual Vet help with an emergency?

  If your pet is experiencing a medical emergency and needs immediate attention, please take them to your nearest veterinary hospital.

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• How much do phone and virtual visits cost?

  Check with your specific plan for details.

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• Can I use Virtual Vet while I'm on the go?

  Absolutely! DialCare Virtual Vet is available while you're traveling anywhere within the United States.

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• Can I request the same veterinary professional each time?

  Virtual Vet does not establish a Veterinarian-Client-Patient Relationship (VCPR). Your provider is based upon availability at the time a virtual visit is requested.

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• Are prescriptions part of Virtual Vet?

  At this time, Virtual Vet does not allow medications to be prescribed by any of our contracted licensed veterinary professionals.

Cancellations are accepted over the phone at (855) 335-2255, by email at [email protected] or by visiting cancelmyplan.com. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.