TELEMEDICINE OVERVIEW


Our array of telemedicine services provide you with virtual access to doctors, dentists and mental health professionals. You can consult with any of our health care professionals to address common ailments and issues including colds, the flu, anxiety, stress, oral pain and much more. Telemedicine fits your schedule no matter where you are.

How to Register

Register online or call (855) 335-2255 to create and register your account. Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.


How to Access

Request a video or telephonic consult either ONLINE, over the PHONE or through our DialCare mobile app.


When should I use DialCare® Physician Access?

While DialCare Physician Access can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, it is not to be used for emergency situations. Should an emergency situation arise, call 911.


How much do phone and video consultations cost?

Check with your specific plan for details.


Can I use DialCare Physician Access while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, DialCare Physician Access is available while you're traveling within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

How does DialCare® Mental Wellness work?

Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need between the hours of 7 a.m. and 10 p.m. seven days a week.


How do I access DialCare Mental Wellness?

After you sign up and complete your registration and account setup, you can schedule phone and video consults online at DialCare.com or using the DialCare mobile app. Mental Health professionals are available from 7 a.m. to 10 p.m. seven days a week.


How do I make an appointment?

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at (844) 249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.


What conditions can DialCare Mental Wellness help with?

Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.


Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.


How much does DialCare Mental Wellness cost?

Check with your specific plan for details.


Are prescriptions part of DialCare Mental Wellness?

Prescriptions are not part of the DialCare Mental Wellness plan.

Teledentistry Overview

Teledentistry gives you 24/7 access to dentists in your state, even on holidays or while you're traveling. You can consult with these dentists for common dental issues such as broken, chipped, sensitive or misaligned teeth. When medically appropriate, teledentists can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience.


How to Register

Register online or call (855) 335-2255 to create and register your account. Fill out your dental history. Any dependents over 18 will have their own profiles and are required to fill out their own dental histories. Your dental history is required before you can consult with a dentist.


How to Access

Request a video or telephonic consult either ONLINE, over the PHONE or through our DialCare® mobile app.


When should I use teledentistry?

While teledentistry can be used for a myriad of non-emergency dental issues, it is not to be used for emergency situations. Should an emergency situation arise, call 911.


How much do teledentistry consultations cost?

Check with your specific plan for details.


Can I use teledentistry while I'm on the go?

Absolutely! Teledentistry is available while you're traveling anywhere within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare dentists can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your dentist. Also, keep in mind that DialCare dentists do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.


How does Dialogue work?

Students schedule appointments with a licensed and trained mental health professional to get the help they need. Sessions are held via phone or video chat, Monday - Sunday from 7 a.m. to 10 p.m.


How is Dialogue different from DialCare Mental Wellness?

Dialogue and DialCare Mental Wellness use the same network of counselors, but treatment is tailored toward middle and high school students age 11 and older.


Why is Dialogue needed?

Dialogue connects students with a licensed and trained mental health professional who can listen and help them cope, navigate and overcome the unique set of challenges faced by many teens in middle and high school.


Who can use Dialogue?

Virtual counseling sessions are available for students in 6th-12th grade, 11 years old and up who are enrolled in a participating middle or high school.


Can university or college level schools use Dialogue?

Universities and colleges interested in offering mental telehealth services are welcome to use DialCare Mental Wellness. Visit www.dialcare.com/mental-wellness for more information.


I'm with a school/school district and interested in Dialogue. How do I sign up my school?

Schools interested in offering Dialogue can call (844) 677-2255 or visit www.dialcare.com/dialogue.


I'm interested in getting my school/district to participate. What do I do?

Simply contact your administrators and let them know about Dialogue Virtual Student Counseling. We'd love to answer any questions and help them sign up.


How much does Dialogue cost?

The school district pays a low monthly fee for the entire student body. Students are not charged for participation and have access to unlimited counseling sessions with no consultation fees. There are no out-of-pocket costs for the student or family.


How do I access Dialogue?

Students can download the DialCare app onto their smartphone or tablet, call (844) 677-2255 or visit member.dialcare.com.


How do I make an appointment?

Once registered, students can schedule an appointment through the DialCare app, by calling (844) 677-2255 or logging into their account at member.dialcare.com.


What conditions can Dialogue help with?

Our licensed mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.


Can Dialogue help with emergency crisis situations?

If a student is in a crisis situation, they should call the Suicide Prevention Lifeline at (800) 273-8255 for help. If a student calls Dialogue during a crisis situation, our team will stay on the line and transfer them to the Suicide Prevention Lifeline for further help.


Are prescriptions part of Dialogue?

No, Dialogue does not allow medications to be prescribed to participating students by any of our contracted mental health professionals.


How does parental consent work?

The first time a student logs into their account, they will receive an alert to answer a series of questions to determine if parental consent is necessary. If a student does not meet the legal requirements set forth by their state, they will be required to obtain consent from a parent or legal guardian before scheduling a consultation. The Dialogue platform will email a link to the parent or guardian the student listed during registration and will be prompted to e-sign on their student's behalf. Consent provided by a parent or guardian will be kept on file and is valid for one calendar year.


How do I give parental consent?

Parents or guardians may provide consent on behalf of their student either via e-signature through the Dialogue platform or by downloading and signing a printed version of the form. Hand-signed consents can be emailed to [email protected].


When is parental consent necessary?

Parental consent is necessary for most students under the age of 18. Exemptions may be allowed for: Suicidal thoughts, seeking treatment for alcohol/drug abuse, past or current mental, physical or sexual abuse. Exemptions may also be in place if they are at least 16 and living apart from family while managing their own finances.