Frequently Asked Questions

Telemedicine Overview

Telemedicine gives you 24/7 access to doctors in your state, even on holidays or while you're traveling.

You can consult with these doctors for common ailments such as a cold and even more severe ailments such as a rash or the flu without ever having to step foot in a doctor's office.

When medically appropriate, telemedicine doctors can also prescribe short-term, non-DEA controlled medications and have them sent to the pharmacy of your choice for added convenience. Telemedicine fits your schedule and makes getting back to your normal routine easy.


How to Access

  1. Go online or call the toll-free number to create and register your account.
  2. Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.
  3. Request a video or telephonic consult either online, over the phone or through the mobile app.

When should I use telemedicine?

While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.


How much do telemedicine consultations cost?

Check with your specific plan for details on the amount of consultations you're allowed per month.


Can I use telemedicine while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.


Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

How does DialCare Mental Wellness work?

Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need.


When can I use DialCare Mental Wellness?

Members can schedule appointments with licensed and trained mental health professionals between the hours of 7 a.m. and 10 p.m. seven days a week.


How do I make an appointment?

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at 844-249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.


What conditions can DialCare Mental Wellness help with?

Our licensed and trained mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.


Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at 1-800-273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.


How much does DialCare Mental Wellness cost?

Check with your specific plan for details on the amount of consultations you're allowed per month.